Reducing Customer Complaints Through Equipment Upgrades

Challenge

A parking operator was receiving a high volume of customer service calls, leading to inefficiencies and a poor user experience.

Solution

Parking Asset Advisory identified the root cause of the problem—faulty equipment—and ensured it was promptly diagnosed and fixed. By addressing technical issues, the reliance on customer service teams decreased significantly.

Results

• 50% reduction in customer service calls

• Improved operational efficiency, allowing staff to focus on other critical areas

• Better user experience, as customers encountered fewer technical difficulties