The Quarterly Business Review is a strategic performance and improvement audit of a car park asset. It's conducted quarterly in collaboration with the operator and client, but supported by extensive behind-the-scenes analysis performed by Parking Asset Advisory.
Each Quarterly Business Review covers key pillars of asset performance
Financial Performance
Revenue trends and opportunities
Cost control and optimisation
Monthly budget vs. actual reviews
Contract Compliance
Ensuring the operator is meeting SLA obligations
Tracking deliverables and timelines
Competitor benchmarking
Technology upgrade recommendations
Commercial advice regarding lease terms, CAPEX opportunities, and compliance
Ongoing communication with operator to raise and resolve issues in real time
Operational Efficiency
Equipment uptime and functionality
Access control, maintenance needs, and system upgrades
Community & Asset Integration
How the car park contributes to or detracts from the surrounding precinct
Creative re-use ideas, event support, placemaking initiatives
Customer Experience
Friction points for users (e.g. signage, flow, ease of entry/exit)
Review of complaints, feedback, and Net Promoter Score (NPS)
What Happens Behind the Scenes
While the client only sees a quarterly meeting, here’s what they don’t see (and should):
Regular site audits, system checks, and operator support
Performance tracking against agreed KPIs and tender commitments
Why It Matters?
Car parks are not static assets—they’re live, moving parts of an investment strategy. Without regular oversight and optimisation, they're easily undervalued and underperforming.
